Good communication skills are essential for companies in terms of marketing their services to the public, and for co-workers interacting with each other. BarCharts' new 3-panel guide addresses this important area of business, using a format that breaks down each element into sections featuring comprehensive lists of key definitions, tips and suggestions. It's a must-have for any businessperson's bookshelf. Subjects covered include: . General Principles . The Writing Process - How to Stay Out of Trouble . Email Communication . Telephone Communication . Voicemail . Text Message Etiquette . Instant Messaging Etiquette . Presentations . . . . and more!